November 01, 2021
QuestionPro has acquired customer brand engagement analyst Bryght AI, and says it will incorporate the technology across all its survey and research platforms...
October 13th, 2021
Quadrant Knowledge Solutions announced today that it has named QuestionPro as a 2021 technology leader in the SPARK Matrix analysis of the global Voice of the Customer (VoC) platform market.
October 8th, 2021
Our Customer Experience President, Ken Peterson, wrote an insightful entry about the importance of building a strategy for the digital costumer experience.
September 27th, 2021
Dan Fleetwood explains more about 'cautious consumerism' and how this is becoming a new consumer trend after COVID...
September 26th, 2021
Ken Peterson, our President in Customer Experience, had an insightful interview with CXBuzz; talking about AI, CX metrics, loyalty, NPS...
September 8th, 2021
Ken Peterson, President of Customer Experience, talks about the pressure in diamonds and coal, giving a great example of how pressure in achieving goals sometimes might not be the best CX strategy.
September 03, 2021
From a national QuestionPro survey of more than 1,000 workers; shows nearly half realize there are things more important than their job, and nearly 1 in 4 are ready to seize new opportunities.
August 10th, 2021
Our Customer Experience President, Ken Peterson, wrote an interesting entry on how building a CX strategy takes work and time.
March 8th, 2021
Dive into this conversation with Sanja Licina, PhD, HR expert, and President of QuestionPro Workforce, on countering the first female recession and here is what she had to say...
February 4th, 2021
Built In Austin spoke with Bhaskaran to learn more about how QuestionPro adapted during the pandemic, including its new work-from-anywhere policy...
January 14th, 2021
What awaits the company’s new enterprise clients? One-on-one sessions with CEO and Founder Vivek Bhaskaran. Senior Vice President of Customer Success and Operations John Johnson said ...
December 19th, 2020
Founded in 2008, Enprecis helps auto companies drive higher satisfaction, better experience, and loyalty with solutions like Foresight™ Customer Experience (CX) Management platform and CQi™ Vehicle Experience (VX) platform to measure continuous vehicle quality. QuestionPro is a global provider of online survey and research services, including specific platforms for Customer Experience, Research & Insights, and Employee/Workforce experience
December 17th, 2020
QuestionPro launched a proprietary “switchable consumer” research model that helps brands cost-effectively reduce churn and acquire new customers. It uses surveys to identify the prospects who can be persuaded to switch from a competitor and the existing customers that are at risk to switch to a rival.
December 17th, 2020
Austin, Texas-based QuestionPro has acquired Enprecis Group Inc., a customer-experience management company focused on the automotive industry, from Bregal Sagemount...
December 17th, 2020
QuestionPro has acquired Enprecis Group, which designs, develops and distributes daily tracking and CEM software for the automotive enterprises. With the acquisition of Enprecis from private equity group Bregal Sagemount, QuestionPro has launched AutoX, a pioneering 360-degree solution for customer experience management.
December 17th, 2020
"With the acquisition, QuestionPro is announcing a new service – AutoX – which is the first and only 360-degree solution for OEMs – where data from Employees, Customers, Research and Vehicle Quality are combined and analyzed in a single data platform."
December 17th, 2020
December 15th, 2020
As a result of the ongoing coronavirus pandemic, the number of U.S. workers working from home full time is almost 70 percent. The number of U.S. workers permanently working from home is expected to rise even more as the leaders continue to realize the benefits of a remote workforce. Check out how pandemic changed the views of Vivek Bhaskaran, CEO and founder, QuestionPro regarding remote work and business continuity.
December 14th, 2020
"As of November, 39 companies -- in tech and other industries had relocated to Austin so far this year, according to data from the Austin Chamber of Commerce."
December 14th, 2020
Moving from Silicon Valley to Austin, TX at the beginning of 2020 put QuestionPro ahead of the curve.
December 9th, 2020
QuestionPro, a global leader in online survey and research services announced the availability of a proprietary “switchable consumer” research model that helps brands cost-effectively reduce churn and acquire new customers.
December 2nd, 2020
It's the largest — but just the latest — tech company to make the trip south: SignEasy, QuestionPro and DZS (formerly known as Dasan Zhone Solutions) also moved from California to Texas.
December 2nd, 2020
In the wake of COVID-19's restrictions on travel and in-person gatherings, traditional focus groups all but disappeared. Into the void came the adoption of virtual technologies. Find out why “virtual” focus groups are not only a near-term fix but might become a permanent fixture in the toolbox for market researchers.
November 14th, 2020
Announcing today major new features and tools as well as a product roadmap across Surveys, Research and CX.
October 29th, 2020
We all know that building and maintaining a customer base is the key to a successful business. While acquiring new customers is more difficult than maintaining existing ones, it is still crucial to keep existing customers while enticing new ones. Engaging with your customers via online surveys helps you do both.
October 26th, 2020
Many women in tech face the very real possibility of being the only woman on their team. It can sometimes mean having to fight harder to have your voice heard and ideas honored. Find out what advice Crystal Wiese, Director of Marketing, QuestionPro, has for other women in tech to have a successful and fulfilling career.
September 17th, 2020
The QuestionPro Partner Channel, a reseller and distributor program is designed to make it easier for partners to integrate QuestionPro’s solutions directly into theirs, helping their clients unlock insights.
September 2nd, 2020
Companies that don’t measure the impact of Voice of the Customer (VoC) programs will not see improvements in satisfaction and may even see declines. QuestionPro offers different types of VoC programs and helps organizations offer better value and experience to their customers.
January 21st, 2020
Survey and market research company QuestionPor has moved its headquarters from California to Austin. As part of the move, the company relocated 18 of its employees in Austin, with plans to grow up to about 60 local employees by the end of the year.
January 29th, 2020
Founder Vivek Bhaskaran said he moved the company's headquarters to San Francisco in 2011 with big ambitions, "but economically, we could not make it work.
January 28th, 2020
“Austin is the perfect tech-friendly city for QuestionPro to place our roots and to drive our business to the next level,” Bhaskaran said. “It offers a mix of vibrant startups, incubators, and classic technology corporations that we’re excited to be a part of.”
January 30th, 2020
"To my fellow founders out there, build the company you want to build not the company that others put pressure on you to build," says Founder, Vivek Bhaskaran.
Most of us have experienced the impersonal face of online support tickets and feedback forms, filling them out only to feel marooned in an endless queue of requests. QuestionPro is changing the game when it comes to how businesses are interacting with their customers.
Accusations of sexism in the technology sector are nothing new and sadly unsurprising, considering the male-to-female ratio in the industry. However, a viral blog post from former Uber employee Susan J. Fowler recently forced tech companies to examine their corporate cultures to ensure their female employees not only are treated fairly, but also feel safe coming to work.
In the dating industry, competition is fierce. Dating websites have to work to make themselves stand out to singles so their niche services remain popular and profitable in the long run. To help dating brands reach out to online daters, QuestionPro offers unique survey software with customized features and 24/7 live support.
Despite the links to consumer surveys at the bottom of every receipt and customer-facing email, it can be difficult to maintain engagement long enough to get actionable feedback. Experienced survey and analytics company, QuestionPro, is turning surveys and forms into insightful conversations with new Conversational Forms.
Gaining insight into customer satisfaction and shopping trends through experience tracking is a vital aspect of a business's efforts to stand out in its market. Through its suite of software tools, QuestionPro makes this task easier and more efficient with customizable survey creation, online and offline distribution, deep analytical tools, and robust reporting.
Today, the platform claims to create over one million surveys every month and over 10-million responses collected in that same period. It also has over five million users worldwide and over 15,000 business clients spanning across 40 nations.
QuestionPro and MindMeister announced a new partnership with the aim to modernize data intelligence through the integration of QuestionPro's powerful survey analytics platform and MindMeister's award-winning mind mapping software.
The Workplace Genome™ Project provides organizations with a simple research-based discovery process for understanding organizations' culture at their very essence—who they really are, how they really work, and what it is their employees really experience.
QuestionPro has expanded its offerings to capture evidence-based decision making in emerging markets such as India, China, and Latin America. Companies in these regions are adopting the tools and services for data processing and analytics.
Earlier this week, news broke that Seattle-based QuestionPro, a leading web-survey and market research company, has acquired Pollbob, a New Orleans-based startup at the forefront of the mobile social polling space.
QuestionPro, a web-survey and market-research company, has acquired PollBob, a small startup with a website and iPhone app for community polling.
QuestionPro is buying PollBob, a small New Orleans consumer Internet startup that specializes in online and mobile polling technology. Terms of the deal weren't disclosed, but QuestionPro CEO Vivek Bhaskaran tells GeekWire that the acquisition will help strengthen its battle against Survey Monkey, especially in the increasingly important mobile arena.
Most business owners have heard the statistic that 80% of new businesses fail within the first three years. One of the biggest reasons they reportedly fail is because they lack the information and related analysis to make a good decision.
I've been thinking a lot about influence lately. It seems that I'm not the only one. Mike Michalowicz wrote an article that talked about how you can grow your business by connecting with influencers and Guy Kawasaki gave us a real life example of how you can create a path for influencing behavior by setting up an environment for easy compliance.
When I looked at my e-mail and saw a message from MSNBC, I thought it was spam. MSNBC wanted to know if I would consider participating in a web series that paired entrepreneurs with small business mentors. I would be one of the mentors in addition to Tony Hawk and Daisy Fuentes.
Yeah - I know - you've got no extra cash. To get cash you need customers. To get customers, you need marketing. So how are you supposed to do any of that - with no cash.
Since I.m forever harping about finding out what.s important to your customer when they are buying what you.re selling, I've decided to go over a few on-line survey tools and help you figure out which one might be best for you and your customers.